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Baggage Claims: If your baggage is lost, delayed, or damaged, you must file the PIR at the airport. After reporting, you can submit your claim online through the Royal Jordanian website. Navigate to the “Baggage Claim” section, complete the required form, and attach any supporting documents, such as receipts for items purchased due to baggage delays.
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Refund Requests: If you need to request a refund for a canceled flight or a ticket you can no longer use, you can do this through the “Manage Booking” section on the Royal Jordanian website. Ensure you provide your ticket number, booking reference, and any necessary supporting documents, such as a medical certificate if applicable +1-877-827-8493.
Service Complaints: For complaints regarding in-flight service or staff behavior, you can submit feedback through the official website. Describe your experience in detail, including your flight information, and attach any relevant documents or photos.
If you prefer to speak directly with a representative, you can call Royal Jordanian's customer service at 1-877-827-8493. When you call, make sure to have your booking details handy, including your ticket number and the nature of your claim. Request a claim reference number during the call and note the date and time for future reference. If you do not receive a response within 10 business days, it’s advisable to follow up via phone or email.
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In summary, while filing a claim with Royal Jordanian Airlines may seem daunting, following the outlined steps and being proactive can significantly enhance your chances of a successful resolution. By understanding the types of claims you can file and the necessary documentation required, you can navigate the claims process more effectively +1-877-827-8493.